All use-cases

Growth & Messaging

Unified customer inbox

One feed merges system notifications and customer threads; reply, assign, resolve — with read receipts.

Inbox to resolved on one trail.

The unified feed merges system notifications and threads. Two automatic gates run: entity-scoped RLS hides out-of-scope threads, and a role check disables compose for read-only users. Replies notify the customer by bell and email; a teal gate fires when an admin resolves or assigns; a customer reply reopens a closed thread.

Mail = email sent Bell = in-app alert Amber diamond = automatic check Teal diamond = a person decides
2 · RESOLVE & REOPEN 1 · ACCESS & REPLY Unified inbox feed system notifications + customer threads Entity-scoped access? row-level security Open thread — ThreadView read receipt recorded Role can reply? write role check Agent sends reply message stored Resolve or assign? group_admin / entity_manager Thread resolved status updated · audit log Thread assigned assignee notified Customer replies thread reopened yes yes Thread hidden out-of-scope — RLS filter BLOCKED no Compose disabled read-only role — no reply READ-ONLY no resolve then
app/inbox
Live demo

recording from the demo site — coming soon

Inbox to resolved, entity-safe. RLS hides out-of-scope threads at the server; read receipts write on open; role gates block read-only users from composing; replies notify the customer by bell and email; admins resolve or assign; a customer reply reopens the thread.